Verzendbeleid
Shipping Policy
At Poesly, we want your order to arrive safely and within the expected timeframe. Please review the following information regarding order processing and delivery.
1. Order Processing
All orders require 1–3 business days to be processed and prepared for shipment.
Once your order has been processed and shipped, you will receive a tracking number by email so you can follow the progress of your delivery.
2. Delivery Times
After your order has been shipped, the estimated delivery time is 6–10 business days.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, including carrier delays, customs procedures, holidays, or other unforeseen circumstances.
Based on our standard processing and delivery times, orders are generally expected to arrive within approximately 7–13 business days from the date of purchase.
3. Delayed or Missing Orders
If your order has not been delivered within 15 business days, please contact our customer support team at:
Please include your order number in your message so we can assist you as quickly as possible.
4. Delivery Responsibility
Poesly is responsible for the shipment until the order has been delivered to the customer, subject to applicable consumer protection laws.
Once your order has been delivered, responsibility for the package passes to the customer.
5. Important Notice
Delivery times are estimates and should not be interpreted as guaranteed delivery dates. We will always make reasonable efforts to ensure that orders are processed and delivered within the stated timeframes.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights or protections applicable under Dutch or European law.